Workplace Dispute & Conflict Resolution Services in Melbourne

Our Workplace Dispute & Conflict Resolution Services:

We represent and advise employers in workplace mediation and conciliation processes, including those conducted through external bodies. Our role is to protect your position, manage risk, and work towards commercially sensible outcomes without unnecessary escalation.

Challenging Workers’ Compensation Claims and Liability: 

Managing Workers’ Compensation claims can be complex, particularly when disputes arise over liability, claim acceptance, or decisions made by WorkCover agents or regulators. We support employers by engaging directly with authorised WorkCover agents and regulatory bodies to ensure claims are properly reviewed, and decisions are evidence-based, objective, and sustainable.

Our team advocates for your business throughout the review process, ensuring employer concerns are clearly articulated, appropriate inquiries are undertaken, and claims are managed transparently and lawfully. This approach protects your position while supporting accountability within claims management systems.

Workplace Conciliation & Tribunal Representation:

As an incorporated legal practice, Hentys provides skilled representation in workplace conciliations, appeals, and tribunal proceedings. Where legal representation is permitted, we appear on your behalf as lawyers. In jurisdictions where legal practitioners are restricted, we also provide experienced non-lawyer advocates to ensure continuity and strength of representation. Our services include:

• Conciliation representation
• Appeals of Workers’ Compensation claim decisions
• Appearances before the Victorian Workplace Injury Commission and equivalent bodies nationwide
• Legal briefing submissions to insurers, WorkCover authorities, tribunals, and courts

Our combined legal and advocacy capability ensures your case is presented clearly, strategically, and in compliance with all applicable frameworks.

Workplace Mediation:

Mediation is often an effective way to resolve workplace disputes without escalating to formal litigation. Our workplace mediation services facilitate structured, constructive dialogue between parties, helping disputes de-escalate and move toward practical resolution.

With extensive experience supporting employers through mediation, we assist in managing risk, guiding negotiations, and achieving outcomes that resolve current issues while preserving working relationships and organisational stability.

Legal Guidance:

Workplace disputes — particularly those connected to Workers’ Compensation — frequently involve overlapping legal, industrial, and regulatory considerations. We provide clear legal and industry guidance to help employers understand their obligations, employees’ rights, escalation pathways, and available resolution options.

Whether advising on claim strategy, exposure across employment law, frameworks, or next steps in dispute escalation, our advice is proactive, strategic, and commercially grounded.

Preventative Dispute Management Measures

Preventing disputes is always preferable to resolving them after escalation. We work with employers to implement robust preventative frameworks, including:

• Risk assessments
• Conflict management policies and procedures
• Training for managers and decision-makers
• Clear documentation and governance standards

These measures reduce the likelihood of disputes, strengthen compliance, and support a healthier workplace culture.

Outcome-Focused Dispute Resolution for Employers

By engaging our workplace dispute resolution services, employers can reduce the likelihood of litigation, manage Workers’ Compensation exposure, and maintain positive workplace relationships — while remaining compliant with industrial laws and regulatory obligations.